Know when purchases, payments and other critical flows stop completing as expected — even while the underlying services remain up — with evidence to act.
Voidr in large-scale operations.
Journeys change with every release. Observability shows services, but does not confirm whether the transaction completed.
A purchase, payment or signup can fail while services still appear healthy.
"I tried to pay by credit card 3 times and it always freezes on the confirmation screen. I missed a bill due date."
"Every time I confirm payment by card the app freezes. Third attempt today."
"Ticket volume up 280% in the last 4h. Customer John M. reports repeated failure confirming card."
Continuously confirm the outcome customers need to complete, not only the health of the services behind it.
The purchase or payment runs in the environment closest to production where the transaction is safe.
Before execution, the team defines which result proves the flow succeeded.
Affected step, signals, dependencies and recent changes arrive organized. The team decides cause and action.
“Continuous coverage on everything critical. Transactional flows monitored 24/7.”
Albert Vieira · IT Lead, Serasa Experian
