Voidr
Customers

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AI-native support for enterprise software.

Software, AI and specialists connect tickets, code and production to replace manual processes and traditional support vendors. Your operation reduces resolution time, recurrence and backlog.

AI-native supportin
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Legacy systems carry years of rules, integrations and decisions. Knowledge has spread across teams, tickets and vendors. Voidr connects that context to investigate incidents, protect changes and validate journeys without interrupting operations.

Every resolutionupdates tests and rules.

Tickets, code, logs and history become context for the next incident.

Likely cause in the ticket

Code, logs and history point to the next action.

Risk before merge

Affected rules and journeys are visible for review.

Detect failures before customers do

Critical journeys and agents run in real channels.

Context is not lost when the ticket closes.

Bug reports, code, risk and production feed tests, rules and history.

The ticket arrives
with context to act

Code, logs, tests, SLA and owner.

Modernize systems without stopping operations.

Hero · ticket and codeInvestigate

Find the cause with tickets, code and signals.

Gate · changeProtect

Map affected rules and journeys before merge.

Monitor + Echo · productionValidate

Test journeys and agents in production channels.

Loops · learning

Every resolution updates tests, rules and context.

Schedule a diagnostic

AI-native support with measured production results.

Albert Vieira
Continuous coverage of critical journeys

30 products and 279 transactional journeys monitored continuously in production.

30
products covered
279
production flows
24/7
monitoring
Albert VieiraIT Lead · Serasa ExperianSee the operation

Runs 100% in your infrastructure.

Data, access and logs remain under your controls.

AI MODELS

Switch models without rebuilding the operation.

OpenAI, Anthropic, Gemini or DeepSeek, based on the task and your policy.

CLOUD

Data and execution stay in your account.

Run on AWS, Azure, Google Cloud or Oracle Cloud.

Validate the architecture with your team
Bug in Prod

Critical operations community

Go to buginprod.com

The community for people who keep critical systems running.

Real cases about incidents, changes and decisions from people accountable for production.

Meet the community
Bug in Prod podcast recording with technology leaders around a studio table

Podcast · Episode 01

Quality starts after deployment

With Albert Vieira · IT Lead · Serasa Experian

Watch the conversation

APPLICATION SUPPORT DIAGNOSTIC

Start with one critical application.

In 30 minutes, we review SLAs, backlog and recurring incidents with your team and determine whether there is a first scope for Voidr.